Returns & Refunds We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you decide to start a return process, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. contact us at supprot@branded.lk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you open a chargeback or dispute before talking to us you may lose your refund entitlement. Please note that shipping costs incurred during our delivery will also be deducted from your refund if it is accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or PayPal company to process and post the refund too. Shipping Policy Worldwide Shipping We thrive on great customer experience and convenience. Hence, we offer free worldwide shipping from our big factories in Asia, the USA, and Europe. We work with global courier services to ship our useful products to over 240 countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you. Premium Shipping When you need items quicker than standard shipping can deliver. We use premium shipping agencies. Shipping Time Shipping time varies by location. Due to the popularity of our offers, please expect a tracking number between 3-5 business days. Once your product ships, shipping times are quoted by the carrier as taking 8-20 business days. Late Delivery If a product delays more than 30 working days we will refund your money. If the late the delivery is caused by reasons those uncontrollable or not responsible by us, such as customer mistakes or government rules and regulations, etc., delivery time may be longer Privacy policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the site. We respect your privacy and want to protect your personal information. The requirement to Provide Data You Are Required To Provide Full And Accurate Details In The Form Required By Us For Us To Process The Booking /Request Made By You. We Are Unable To Confirm Or Process Any Bookings/Requests Made By You If You Do Not Provide Such Personal Data As Required. How We Protect Your Information We Adopt Appropriate Data Collection, Storage And Processing Practices And Security Measures To Protect Against Unauthorized Access, Alteration, Disclosure Or Destruction Of Your Personal Information, Username, Password, Transaction Information, And Data Stored On Our Site. How does this site store your credit card information? We will never store your credit card information. All credit card transactions are done through a payment gateway provider. For more information If you have any questions, concerns, or comments, please e-mail hello@branded.lk